Shipping policy

Shalawam Naturals Collective

Shipping Policy

Effective Date: 05/02/2026

Thank you for choosing Shalawam Naturals Collective. Every order is thoughtfully prepared with care, prayer, and attention to detail. Because many of our products are handmade and made in small batches, we ask for your patience while we create and prepare your order.

Processing Time

Orders are processed in the order they are received.

Estimated processing times are:

  • Digital Products & E-books: Delivered immediately or within 24 hours after purchase via email or download link.
  • Individual Handmade Skincare & Spa Products: 3–7 business days.
  • Custom Gift Boxes & Curated Collections: 5–10 business days.
  • Wholesale, White Label & Large Custom Orders: Processing times vary and will be communicated at the time of purchase.

During holidays, product launches, promotions, or high-volume periods, processing times may be extended.

Business days are Monday through Friday, excluding holidays.

Shipping Methods

Once your order has been completed, it will be shipped using one of our trusted shipping carriers, including:

  • USPS
  • UPS
  • FedEx

Shipping options and costs are calculated during checkout based on your location and selected shipping speed.

Shipping Confirmation

Once your order ships, you will receive:

  • Shipping confirmation email
  • Tracking number
  • Carrier information

Tracking information may take up to 24 hours to update after your package has been scanned by the carrier.

Handmade Product Notice

Our products are handcrafted in small batches.

Because of the handmade nature of our products, slight variations in:

  • Color
  • Texture
  • Appearance
  • Botanical ingredients
  • Natural fragrance

are completely normal and do not affect product quality or performance.

Each item is uniquely handcrafted.

Warm Weather Shipping

Many of our products contain natural butters and oils that may soften or melt during transit in warmer climates.

This is normal.

If your product arrives softened:

  1. Place it upright.
  2. Refrigerate for 20–30 minutes.
  3. Allow it to return to room temperature before use.

Melting does not affect product quality.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

If an incorrect address is entered:

  • Contact us immediately.
  • Once an order has shipped, we are unable to change the address.

Orders returned because of an incorrect address may require additional shipping charges for reshipment.

Lost, Delayed or Stolen Packages

Once a package has been accepted by the shipping carrier, responsibility transfers to the carrier.

Shalawam Naturals Collective is not responsible for:

  • Carrier delays
  • Weather delays
  • Lost packages
  • Stolen packages
  • Delivery exceptions

If your package appears lost, please contact the shipping carrier first using your tracking number.

If additional assistance is needed, we are happy to help where possible.

Damaged Orders

If your package arrives damaged:

Please contact us within 48 hours of delivery.

Include:

  • Your order number
  • Photos of the damaged packaging
  • Photos of the damaged products

We will review each situation individually and work toward an appropriate resolution.

Digital Products

Due to the instant-access nature of digital products:

  • E-books
  • Digital planners
  • Wellness guides
  • Printable resources
  • Downloadable templates

cannot be canceled, returned, exchanged, or refunded after purchase.

Please review product descriptions carefully before purchasing.

Multiple Orders

Orders placed separately cannot always be combined after checkout.

To ensure the fastest processing time, each order may ship independently.

International Shipping

International shipping may be available for select products. (Only available in Canada and the Untited States and its outlying territories)

Customers are responsible for:

  • Customs fees
  • Import duties
  • Taxes
  • VAT
  • Other country-specific charges

Delivery times vary depending on destination and customs processing.

Holiday Shipping

Please allow additional processing and shipping time during:

  • Christmas
  • Mother’s Day
  • Father’s Day
  • Valentine’s Day
  • Black Friday
  • Cyber Monday
  • Product launches
  • Seasonal promotions

Ordering early is highly recommended.

Sustainability

Whenever possible, Shalawam Naturals Collective uses protective, recyclable, or reusable packaging materials to reduce environmental impact while ensuring your products arrive safely.

Contact Us

If you have any questions regarding your order, please contact us.

Shalawam Naturals Collective

Email: support@shalawamnaturalscollective.com

Website: www.shalawamnaturalscollective.com

Business Hours:

Monday–Thursday

10:00 AM – 6:00 PM (Eastern Time)

Friday

10:00 AM to 3:00 PM (Eastern Time)

Thank you for supporting a small business. Every purchase helps us continue creating handcrafted self-care products designed to encourage rest, wellness, and intentional moments of care for yourself and those you love.